Shipping policy

At Zepalina, we carefully prepare every order for shipment and aim to provide a smooth and reliable delivery experience.

Order Processing

Orders are processed after successful checkout and payment confirmation. Processing times may vary depending on product availability and order volume.

Shipping

Available shipping methods and applicable costs are displayed during checkout. Delivery timing may vary depending on destination, carrier conditions, shipping method, holidays, weather, and other circumstances.

Tracking

When tracking information is available, it may be provided after your order has been dispatched.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us with your order details and relevant photos so we can review the issue.

Incorrect Address

Please check your shipping information carefully before completing your purchase. Changes may not be possible after an order has been processed.

Contact

For shipping-related questions, contact zepalina@outlook.it.